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PROJECT DEVELOPED FOR THE ACCOUNT OF INSUM SOLUTIONS

Carnival is one of the largest cruise line in the world, operating more than 25 ships and welcoming 3,7 million passengers yearly. Today's tourism sector is facing growing competition, and cruise lines are winning the race. Their secret? Creating value at every moment of your vacation time. 

Carnival is leading the way by modernizing onboard sales tools and offering their guests "just in time" and mobile point of sales.

Challenges

  • Creating a responsive experience for excursions and entertainment tickets sales

  • Optimizing user experience for touch screens and mobile devices

  • Considerably reducing sales time to a matter of minutes

  • Integrating new user experience within APEX technology

Impacts

  • New sales tools available on all Carnival cruise ships

  • Used by dozens of excursions and guest services agents

Key learnings

01

Always start by mapping the user flows

02

Never forget about the end customer even when developing an internal application.

03

Leverage the native capabilities of your Web platform.

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